❔Reach Out

Here, you are kept informed throughout the process – from the moment you submit a ticket to its resolution.

• Real-time Updates: Track the status of your ticket effortlessly. Is it Resolved, Pending, or Open? Stay in the loop and have visibility into the progress of your request.

• Feedback Loop: We value your feedback. Provide insights into your ticket resolution experience. Your positive feedback encourages us, while negative feedback triggers an escalation process to ensure your concerns are addressed promptly.

• Two-Way Communication: Engage in meaningful conversations related to your ticket by clicking on "View." This feature allows you to have a direct dialogue with the assigned personnel, facilitating clear communication and understanding.

To gain a comprehensive understanding of the process, please click here or alternatively, watch the instructional video provided. These resources are tailored to guide you through each step, ensuring a smooth and informed experience. Whether you prefer detailed explanations or visual demonstrations, we've got you covered. Click away and embark on a journey of clarity and confidence.